Today on 15-08-06 at 1200 pm the Public Grievance Redressal System based on IVRS was inaugurated at the District Police Office by the DIGP of The State Crime Records Bureau, Sri S K Balaraman.
The system developed by the Karnataka State Crime Record Bureau (SCRB) Bangalore, involves receiving of public complaints and grievances through the media of Telephone through an Interactive Voice Response System.
The caller who dials 0820 – 2528730 will be prompted to follow a given set of instructions during which the details of the caller and his complaint will be recorded. The caller has the choice of choosing either Kannada or English for the instructions. The recorded message then is captured on the database at the District Police Office, Udupi, which after having being brought to the notice of the SP will be forwarded to the appropriate officer for an enquiry. The caller will be given a docket number for future enquiry as to the status of the complaint, which can also be verified through the IVRS system.
The system is now fully functional and open to the public for use. This project has been launched as a pilot project only in the district of Udupi, and will be replicated in other districts too in due course.
The caller who dials 0820 – 2528730 will be prompted to follow a given set of instructions during which the details of the caller and his complaint will be recorded. The caller has the choice of choosing either Kannada or English for the instructions. The recorded message then is captured on the database at the District Police Office, Udupi, which after having being brought to the notice of the SP will be forwarded to the appropriate officer for an enquiry. The caller will be given a docket number for future enquiry as to the status of the complaint, which can also be verified through the IVRS system.
The system is now fully functional and open to the public for use. This project has been launched as a pilot project only in the district of Udupi, and will be replicated in other districts too in due course.
3 comments:
PLEASE LEAVE THIS CONTACT NUMBER AT CYBER CAFES, SCHOOLS, IN ALL PUBLIC COMPUTER CONTRES, ALSO ON SCROLL IN TV CABLE, FOR WIDE PUBLICITY. SINCERELY ATTEND TO THE INFORMATION PROVIDED BY THE PUBLIC AND GET BACK TO THEM ABOUT ACTION TAKEN AND INFORM THEM HOW MUCH TIME TAKEN TO ADDRESS THE ISSUE RAISED BY THEM AND WHY. YOU WILL BE SUCCESSFUL . ALL THE BEST.
GHP RAJU, IPS Asst Director, SVP NPA, HYDERABAD,
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IVR stays for 'Intelligent voice response'. IVR is a robotized telephony structure that interfaces with guests, gathers data and courses calls to the fitting beneficiary. For instance when you call an association and are given recorded menu choices.
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